Help Centre
Welcome to our Customer Care Services
General Shipping
What services does DKC CONNECT LLC provide?
We specialize in shipping goods from Dubai to Nairobi, Kenya, offering both air and sea freight solutions.
Who can use your services?
We serve individuals, small businesses, and companies shipping goods from Dubai to Kenya.
What are your operating hours?
Our offices in Dubai and Nairobi operate every day and online support is available 24/7.
Shipping Process
How do I book a shipment?
You can book through our website, WhatsApp, or by contacting our customer service team.
What documents are required for shipping?
You’ll need a copy of your ID/passport, invoice of goods, and in some cases, import permits
How long does shipping take?
Air freight: 3–7 days (depending on clearance).
Sea freight: 20–30 days (depending on vessel schedule).
Do you provide door-to-door delivery in Kenya?
Yes, we offer door-to-door delivery services within Nairobi and selected regions.
Costs & Payments
How is shipping cost calculated?
Costs are based on weight, volume, and mode of transport (air or sea).
Do you offer a shipping calculator?
Yes, you can request an estimate from our support team or through our website
What payment methods do you accept?
We accept bank transfers, mobile money (M-Pesa in Kenya), and secure online payments.
Customs & Regulations
Who handles customs clearance in Kenya?
DKC CONNECT LLC manages all customs clearance on behalf of our clients.
Are there goods I cannot ship?
Yes, prohibited goods include explosives, narcotics, counterfeit items, and restricted items under UAE or Kenyan law.
Do I need to pay duties and taxes?
Yes, import duties and taxes apply based on Kenyan customs regulations.
Security & Insurance
Are my goods insured during shipping?
Costs are based on weight, volume, and mode of transport (air or sea).
How do you handle fragile or high-value items?
We use secure packaging and specialized handling to ensure safe delivery.
What happens if my shipment is delayed?
We will notify you immediately and provide updated delivery timelines.
Tracking & Support
Can I track my shipment?
Yes, all shipments can be tracked online with a unique tracking number.
Who do I contact for support?
You can reach our customer support via phone, WhatsApp, or email.
Special Services
Do you offer bulk or corporate shipping solutions?
Yes, we provide tailored solutions for businesses shipping in bulk.
Can you assist with procurement in Dubai?
Yes, we can help source, purchase, and ship goods directly from suppliers in Dubai.
Address
With years of experience and a commitment to reliability, our trusted shipping professionals handle every order with care. From safe packaging to on-time delivery, we ensure your items are in the best hands throughout the journey.
- Nairobi, Kenya | Dubai, UAE
- Nairobi Office:+254717605952
- Dubai Office: +971508456176
- Info@dkcconnect.com
Opening Hours
To serve you better, our customer care are active everyday and every hour.
Monday – Sunday
From the UAE to your
Doorstep in Nairobi
Landed shipping cost starts from
$15